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TalkFIRST Family Mediation

For funders and partners

We help families in Wigan Borough talk when talking has broken down. Here’s who we reach, who funds us, and where to find our accounts.

What we’re for

Our charitable purpose is to advance and preserve the mental health and wellbeing of children, young people and their families at risk of family conflict, anti-social behaviour, criminal activity or relationship breakdown, through family mediation, family support and group work.

We work with families in all their forms: inter-generational, step-families, LGBTQ+ families, kinship carers and special guardians, and relationships that aren’t by blood.

Reach, September 2024 to August 2025

  • 119referrals for family mediation, many from people who were recommended to us
  • 418people helped through our mediation service
  • 54families (171 people) supported by Take Time To Talk
  • 31families (39 adults and 63 children) at our Tou-Can groups

Source: Trustees' Annual Report 2025, filed with the Charity Commission.

Thank you to our funders

In the year to August 2025 we received grants from:

  • National Lottery Community Fund (Reaching Communities)
  • National Lottery Awards for All
  • Groundwork
  • Trusthouse
  • Making a Difference Locally
  • Wigan Council
  • The Coalfield Regeneration Trust

Getting On is funded by Wigan Borough Community First’s Path to Purpose fund (2026).

Partners

  • Wigan Borough Community First
    Funds Getting On through the Path to Purpose fund, and partnered with us on our second Tou-Can group.
  • Sunshine House, Scholes
    Home of our Thursday Tou-Can group and a base for family support.
  • Ince Community Centre
    Home of our Wednesday Tou-Can group.
  • Mayor of Wigan’s Charity Appeal
    Councillor Debbie Parkinson chose TalkFIRST as one of her two charities for 2024 to 2025.
  • Local family solicitors
    Refer clients to us and work alongside our mediators.

Governance and accounts

  • Registered charity no. 1162110, a Charitable Incorporated Organisation registered on 10 June 2015. We grew out of Resolutions, a community interest company working with families since 2013.
  • Annual returns and accounts filed on time, every year on the public register.
  • Income for the year to 31 August 2025: £192,874. Spending: £176,863.
  • A board of trustees meeting monthly, with safeguarding, complaints, reserves, risk and volunteer policies in place.

Annual Report and accounts 2025 (PDF, 5MB)Charity Commission register entry

Talk to us about funding or partnership

We’d welcome a conversation with funders, commissioners and local organisations who share our aims. Speak to Tracy Sheppard, our founder and manager.

tracy@talkfirst.org
01942 243620